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Shipment Damage Policy

Home » Technical Support » Shipment Damage Policy

If you are returning a system, please package the system in accordance with our Official Return Policy.

If you are returning a system, please package the system in accordance with our Official Return Policy (PDF). All Equipment must be free from any damage and/or scratches. To avoid damage and/or scratches to the chassis it must be placed on cushions when being boxed. Additional restocking fees will apply if the equipment is damaged. Units that are damaged in shipping due to improper packaging will be rejected. Below are the photos of damage to units that occurs when the packaging guidelines are not followed.

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